Photo: Kelly Herring

Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
How to Support Working Parents
Growth & Culture
How to Support Working Parents
9 Tips for Working While You Travel
Inside Help Scout
9 Tips for Working While You Travel
How We Transitioned to 24-Hour Support
Customer Service
How We Transitioned to 24-Hour Support

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Engineering
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Accessibility First is the New Mobile First
Engineering
Accessibility First is the New Mobile First
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Customer Service

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Live Event
Conversation Corner: Real Support Talk
Leading Service
Conversation Corner: Real Support Talk
Between Two Borgs
The Supportive
Between Two Borgs
Encouraging Empathy in Customer Service Teams
Leading Service
Encouraging Empathy in Customer Service Teams
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Growth & Culture

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A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Revenue Growth
A Beginner’s Guide to Unlocking the Power of AI as a Service (AIaaS)
Customer Driven: The Meaning Behind Customer-Centric Strategies
Customer Engagement
Customer Driven: The Meaning Behind Customer-Centric Strategies
22 Impactful Customer Service Survey Questions to Ask in 2024
Customer Engagement
22 Impactful Customer Service Survey Questions to Ask in 2024
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